Terms and Conditions

Please read this notice carefully before using this website. In this notification the use and all material of this website are regulated.

In these terms, the following definitions shall apply:
2. Entrepreneur: The natural or legal person who offers products and / or services at a distance to passengers;
3. Passenger/User: The natural person who use our services by making a booking on our website.
4. Agreement: an agreement whereby selling of products and / or services, organized by the entrepreneur and used by the passenger or user of the website.
5. Cancellation Policy: The policy within which the user/passenger can make use of his right of withdrawal;
 
Identity of the entrepreneur
Amsterdam Transfer Services
Trading under the name: Amsterdam Transfer Services 
URL: www.amsterdamts.com
E-mail address:
book@amsterdamts.com
Chamber of Commerce: 65541510

VAT number: NL020414602B02

General
This site is intended for people who are in the Netherlands or wants to travel to the Netherlands soon and wants to use one of our services. The information about products, services and actions apply only within this country.

By accessing this site you accept that you are bound by these Terms of Use, so you need these Terms of Use each time you access the site.

This website is controlled by us. You will agree with us that Dutch law is applicable to all issues that could arise or could be related to the use and content of this site. No representation or warranty is given that the material on this site are appropriate to, available in or relevant for other countries.

Availability of Service
References on the site to our services do constitute an offer to sell or supply that service. Our services are offered based on availability. We supply 99,9% of the services offered by us but it is possible that we can not deliver a particular service or vehicle type. In such cases we always provide a suitable solution in consulation with the customer in the form of another vehicle type and/or refund.

Cancellation Policy

For transfer services and hourly bookings, cancellation is free of charge if there is more than 24 hours left before the agreed pickup time. If there is 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by fill out the contact form on the website, by mail or call our contact center.

Please note that we will refund the paid amount minus the charged costs by the credit card provider 2.8% or 3.4% for PayPal payments. We do not receive this charged costs from the payment providers, when we cancel a booking.

Hourly Rates

Hourly rates are mostly used for sightseeing tours, business visits at several locations and for weddings. This way the vehicle and driver is at your disposal during the agreed period. The minimum period is 4 hours and the maximum is 14 hours/day. Hourly Transfers Ends always at the pick up location/city.

Waiting Time and Waiting Costs

You have a complimentary waiting time of 75 minutes after arrival for airport pickups and 30 minutes for train station pickups. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly.

For pickups from hotels or home addresses we have a complimentary waiting time of 15 minutes. After 15 minutes, our driver starts to register the total waiting time from the agreed pickup time. Please let us know changes at least 2 hour before the pickup time to avoid extra waiting costs.

Please make sure that the provided phone number is correct and that your phone is turned on after arrival. When we have no contact within the waiting time, we have the right to leave the pick up location. We can not wait longer without having contact. If there is contact between our driver and you, then the driver waits until you meet him but can charge the extra waiting time.

Waiting Costs per vehicle Class:

  • Random Car Class: €40,- Per Hour
  • Business Car Class: €50,- Per Hour
  • Van: €55,- Per Hour
  • Mini Coach €70,- Per Hour

Agreement According KNV (Koninklijk Nederlands Vervoer)

By booking one of our services, there will be an agreement between the entrepreneur and the user/passenger according the terms and conditions of KNV, The Royal Dutch Transport Federation. The KNV is the Dutch umbrella organization for professional passenger transport and rail freight in the Netherlands. KNV Taxi, KNV Coach and KNV Rail Freight are all part of the Royal Dutch Transport Federation. 

Please click on the following link for the agreement of KNV: KNV Agreement

Content
The information on this site does not constitute medical, legal or investment advice. Any liability of this site, its affiliated companies and officers, employees or agents of us and its affiliates, for any loss, damage or expense arising out of access to or use of this site or any other site linked to including, but not limited to, lost profits or indirect, incidental or consequential damages, to the extent permitted by law, excluded.

Changes in the Terms of Use and the site
We reserve the right, without notice, at any time changes and correction to this site or to make access to this site. Terminate in the manner and at the time we both desirable and necessary.

Information you provide
By submitting information to us or to send us material, you agree that we have this information and materials may use and use by us does not infringe on the rights of others means. We use the information only to provide the requested services.

In parts of the site that contain information provided by other users of the site above, we have no control. We accept no responsibility or liability for such information. We reserve the right to such information without prior notice at any given time by us in our sole discretion to edit or delete the site.

Protection of personal data
Personal information that you provide via this site will only be used in accordance with our Privacy Statement and is secured with the best security technology. Please read the Privacy Policy carefully before providing us with information.

Please contact us
If you have a question or complaint about this site, please contact us by mail: book@amsterdamts.com