Do I get a confirmation after ordering a Transfer?

- After you ordered a transfer, we send you an e-mail automatically with your booking details. You will receive a second e-mail, as soon as the payment is approved, which is the confirmation. Please check your spam box if you have not received a confirmation e-mail.

How many persons are allowed in a vehicle?

- In a sedan max. 4 persons, in a van max. 8 persons. This is also shown during the booking process.

Are the prices shown per person or per vehicle?

- The prices shown are always per vehicle and include 6% VAT. The maximum number of passengers and bags, which can comfortably fit in each vehicle is shown under each car class before booking. The number of passengers does not affect the price.

Can I book a vehicle of a certain car brand?

- We will try to arange the car you would like to travel with, if you book a transfer at least 3 days in advance. But we can’t guarantee this for 100%. At least you will be transported with a vehicle which is in the same class. 

- For example: you would like to book a BMW 7 series. If this is not possible you will be transported with a Mercedes S Class or Audi A8.

How do I edit my booking? 

- To make a change to your booking please login with the login details received in your mailbox or contact Customer Care through either the Contact Form or the phone number listed on the contacts page. Customer Care will edit your booking.

What is AmsterdamTS.com’s cancellation policy? 

- TRANSFER BOOKING (ONE WAY - ROUND TRIP - From Point A to Point B): For transfer services, cancellation is free of charge if there is more than 12 hours left before the agreed pickup time. If there is 12 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by fill in the contact form on the website, by mail or call our contact center.

- HOURLY BOOKINGS: (ROUND TRIP - From Point A to Point A) For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by fill in the contact form on the website, by mail or call our contact center.

What means Hourly Rate or Hourly Booking?

Choose for an hourly rate if you have to visit 1 or more locations anywhere in the Netherlands, Belgium or Germany and want to be dropped of again at the pick up location. This way of traveling can be more economical, instead of a one way transfers.

Hourly rates are mostly used for sightseeing tours, business visits at several locations (roadshow) and for weddings. This way the vehicle and driver is at your disposal during the agreed period.

The minimum period is 4 hours and the maximum 12 hours/day.

Please contact us for actual hourly rates of each vehicle class.

Where do I meet the driver at Amsterdam Schiphol Airport?

 You have two options:

- If you select the Meet and Greet option during the booking, you will meet our driver at the Gate. Our driver will be waiting there with a name sign.

- If you don't select the Meet and Greet option, you will meet our driver at the Meeting Point inside the Airports Arrivals Hall. Our driver will be waiting there with a name sign.

Meeting Point Amsterdam Schiphol Airport

 

Meeting point
 

What means Meet and Greet?

- Usually we meet all our passengers at the meeting point inside the Airports Arrivals Hall. But you can also choose to meet our driver at the Gate with a name sign. Our driver will be waiting for you there after the customs and the luggage area with a name sign. If you choose for this option please select YES by Meet and Greet Service ( + € 4,00 )

What if my flight or train is delayed? 

- You have a complimentary waiting time of 75 minutes after the landing for airport pickups and 30 minutes after arrival for train station pickups. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. 

Is the driver able to wait if I'm not ready to depart?

For Pickups from hotels, offices or home address, you have a complimentary waiting time of 15 minutes after the agreed pickup time. When you are not ready at the agreed pickup time, the following waiting costs will be charged;

  • Random Car Class: €40,- Per Hour
  • Business Car Class: €50,- Per Hour
  • Van: €55,- Per Hour
  • Mini Coach: €70,- Per Hour

Am I allowed to make phone calls in the vehicle?

- Yes, you can make phone calls in the vehicle. 

Can the driver help me with my luggage and with getting in?

- Yes, every driver carries your luggage into the car and helps you to get in if needed.

Can I order a well-dressed driver wearing a tie?

- Yes, that is possible. Actually, all our drivers are well-dressed and wears a tie. Please mention your request when you order. 

Does the driver have a navigation system on board?

- Yes, all our drivers have navigation systems. However, because of their thorough knowledge of the city streets, they hardly need to use it.

Does the driver take the shortest route or the fastest route?

- Our driver automatically takes the shortest route. During rush hour or road works, the driver might consult you about an alternative (faster) route. 

Are the drivers allowed to drive on tram and bus lanes?

- Yes, all our drivers have a dispensation to drive on tram and bus lanes in Amsterdam. This enables them to avoid long queues waiting for traffic lights and crossings.

Can I stop at multiple addresses?

- Yes, you can. Please mention this to the driver.

Can I pay by credit card in the vehicle?

- Yes, in all our vehicles it is possible to pay by credit card, except with Diners Club.

Can I pay by debit card in the vehicle?

- Yes, in all our vehicles it is possible to pay by debit card. 

Can I pay my transfer fare in advance?

- Yes, you can. You can pay directly to the driver or at the website when booking your transfer.

Can I pay with foreign currency?

- Generally our we accept American dollars and British pounds. If you would like to pay with one of these currencies, please mention this when you order.

Do the drivers have sufficient change?

- Yes, all drivers have sufficient change on board. 

Can I travel while sitting in my wheelchair?

- No, that is not possible. If you are able to come out of the wheelchair and the wheelchair can be folded, you can travel with our vehicles. 

Can I take my bike with me in the vehicle?

- Generally this is not possible. Only if you travel to or from Schiphol Airport, and your bike is already disassembled and packed in a carton travel box, we can take it in a van.  

Can I take my mobility scooter in the vehicle?

- No, this is not possible.

Can I order a transfer with easy access?

- Yes, you can. Please mention this when you order.

Can I take my pet in the vehicle?

- Yes, you can. Please mention your request when booking your transfer. 

Can I order a transfer with either a female or male driver?

- No, we cannot select our drivers this way.

Can I order a transfer with a driver of a specific nationality?

- No, we cannot select our drivers this way.

Can I order a transfer with a driver who speaks a specific language?

- All our drivers speaks English. But,  we'll do our best to help you out to find a driver who speaks that specific language. Please order in advance, so we can find the right driver. 

Can I call in Amsterdamts.com for transportation during my wedding festivities?

- Yes, it is always possible to order or pre-order transportation through the Amsterdamts.com website. Please mention your request when you order.

Am I allowed to bring a baby?

- Yes, but only if the baby is accompanied by an adult. 

Can my child travel with you on its own?

- An unaccompanied child is allowed to travel with us if it is 9 years or older. When you order, please mention the destination, the name of the person who meets the child at arrival and phone numbers of people involved.

Can I travel with you when it snows?

- Yes, as long as it is safe to drive, our drivers keep driving.

I lost something in the vehicle, what can I do?

- In case of lost items, please contact our call center dialing +31-647 04 04 07. In most cases we are able to reunite you with your belongings.